Maximise Your CoPerceptuo Experience

The onboarding process typically takes up to four weeks, depending on your organisation's specific needs and readiness. We aim to equip you with the necessary tools and knowledge to get started efficiently.

We utilise a variety of data gathering techniques, including surveys, targeted interviews, on-site assessments, and advanced analytics tools, depending on the service provided. This multi-faceted approach ensures comprehensive and accurate data collection tailored to your organisation’s needs.

Yes, we pride ourselves on offering customisable services. We work closely with you to understand your unique requirements and tailor our solutions accordingly, ensuring they align with your business objectives.

Your main point of contact will be a dedicated customer success manager who will guide you through the onboarding process, answer any questions, and ensure that you have the resources needed for a successful start.

Yes, we provide tailored CoPerceptuo training sessions designed for specific roles within your organisation, including technical service leads, project managers and IT leadership. These sessions are aimed at equipping your team with the knowledge and skills necessary to effectively utilise our platform.

Our cost structure varies based on the specific services provided and the scope of engagement. We offer transparent pricing models and can provide a detailed quote after discussing your requirements. Speak to us for further information

Absolutely! We encourage potential clients to schedule a demo of our platform. This allows you to explore its features and capabilities firsthand and ask any questions you may have.

We take compliance and data privacy very seriously. Our practices adhere to industry standards and regulations, ensuring that all data is handled securely and confidentially throughout our processes.

If you encounter any issues during implementation, our dedicated support team is here to assist you promptly. We provide ongoing support to address challenges as they arise and ensure a smooth experience.

Yes, we offer ongoing support after the initial setup. This includes regular check-ins, access to resources, and assistance with any questions or challenges that may arise as you use our services.

We welcome feedback from our clients as it helps us improve our offerings. You can provide feedback through direct communication with your customer success manager or via our feedback forms available on our platform.

If you need to change your service plan, please reach out to your customer success manager or contact our support team. We'll work with you to assess your needs and make any necessary adjustments smoothly.

Absolutely. While we provide several out-of-the-box reports that fit specific needs, we're happy to customise reports for your specific requirements.

We're actively developing functionality to allow the addition of custom columns to our data model. In the meantime, we're happy to review customisation requests on a case-by-case basis. Please reach out to us to discuss your specific requirements, and we'll work with you to find the best solution for your needs.

Our platform is hosted on Amazon Web Services within the EU with robust security management practices and are Cyber Essentials Plus certified. We ensure secure connectivity and have comprehensive monitoring systems to protect your data integrity and confidentiality.

We offer API connectivity to thousands of platforms, allowing you to connect with various ITSM and discovery platforms. This enables easy data synchronisation and reduces manual data entry.

We offer comprehensive onboarding support, including a dedicated technical account manager, optional guidance from enterprise architects, and consultants to help you efficiently upload data and analyse information.

We continuously improve our platform, with up to 12 planned updates per year. These are executed outside regular business hours, and customers are notified in advance.